Contact Options

Betrolla Casino Contact and Support Channels

Reach live chat, e-mail or phone support around the clock, and most answers arrive within a few minutes.

Contact Support TLS 1.3 secured

Paid today

877,796 £

7,681 Playing now

License 60291-4287-R-844226, UK Gambling Commission

Average withdrawal 15 minutes, up to £54,000 per transaction

TLS 1.3 encryption, audited by QUINEL and GLI

Faster Answers

A Human on Every Channel

One read and you will know which channel answers your question fastest.

Chat Answers Fast

Best for quick fixes such as a stalled deposit or a bonus question; a chat agent joins in about three minutes, any hour of the day.

Open Chat

One-Day E-mail Replies

Best for documents, screenshots and anything you want in writing; send it and expect a reply within 24 hours, usually sooner.

Write Us

Talk It Through

Best when talking it through helps most; dial +44 20 9206 9872 and reach an agent in roughly two minutes, measured on GMT.

Call Now

Playing From Britain

Use the Numbers That Work in Britain

Settles which number, hour and language work for a player based in Britain.

Reach Us

UK phone+44 20 9206 9872

Support time zoneGMT

Support languagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Supervision

Regulator and licenceUK Gambling Commission, 60291-4287-R-844226

Need Support

Gambling supportGamCare, BeGambleAware, GAMSTOP

Details Ready for Support

Track down these details ahead of time so support can act on the first reply.

Your registered e-mail address
Account username or player reference
Payment method and last transaction
A screenshot of any error
Dates and times of the issue

Six Desks

Where Should Your Message Go?

Takes away the worry that a message lands on the wrong desk and waits there.

Account

General support[email protected]

Verification documents[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

Online Right Now

Betrolla Casino Hours and Reply Times

Betrolla Casino staffs every channel around the clock, timed here in GMT.

Live Chat

Chat hoursAvailable around the clock

Chat first reply3 minutes

All hours inGMT

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+44 20 9206 9872

Phone wait2 minutes

Still Unhappy?

When a Reply Leaves You Unhappy

Follow these four stages in order and your complaint reaches the right desk each time.

Your Written Account

Write to the complaints address with your account details, what went wrong and what you want fixed. Keep the first message calm and factual.

Before You Push Further

Support replies to acknowledge the complaint and give a written answer, usually within a day. Read the response before deciding whether the outcome fits.

A Fresh Pair of Eyes

If the reply misses the mark, ask for a manager review in the same thread. A senior colleague then looks at the case afresh and responds in writing.

Taking It to the Regulator

Should the internal process still leave you unsatisfied, take the matter to the UK Gambling Commission, the regulator that licenses Betrolla Casino.

You're Checking the Details

Short Answers to Common Queries

Straight answers come first here, matching how our Manchester team handles every query.

trustCan I confirm your licence before I play?+

Yes. Betrolla Casino Ltd holds a UK Gambling Commission licence numbered 60291-4287-R-844226. The regulator lists us under that number, so you can check it against your own records before depositing a penny.

trustWhat if I want to shut my account for good?+

Ask live chat or e-mail [email protected] and the team closes it for you. One account per player, so a closed account cannot simply be reopened. Self-exclusion through GAMSTOP adds a barrier that covers other UK operators too.

trustWhy is somebody always awake at Betrolla?+

Because play does not keep office hours, so our support does not either. Chat, e-mail and phone run around the clock in English, German, Finnish and Norwegian. Whatever hour you are on GMT, a person picks up.

trustWhat happens when I ask for my personal data?+

Send the request to [email protected] and the team confirms your identity, then supplies a copy or deletes what the law allows. Expect a reply within a working day once verification is complete. Some records must be kept for licensing reasons.

trustDo I need to involve the regulator if I'm unhappy?+

Only after us, and only if eight weeks pass without resolution or you are given a final response. Complaints go to [email protected] first. Escalate afterwards to the UK Gambling Commission.

Checking the Operator

The Company Behind Your Account

Worth a look when you want to confirm who holds your money and your licence.

Company

Legal nameBetrolla Casino Ltd

Company numberCompany No. 68590977 (United Kingdom)

AddressHigh Street, Manchester

Licence

RegulatorUK Gambling Commission

Licence number60291-4287-R-844226

Written Contact

E-mail[email protected]