Before you play

Set your limits at Betrolla Casino before you play

Play only from 18+, and every Betrolla Casino account carries deposit limits, loss limits, session time reminders, reality checks and self-exclusion.

Set a limit

License 60291-4287-R-844226, UK Gambling Commission

Your protection

What protects you at this casino?

The figures below settle who regulates us, who helps you and where to ask.

Minimum age18+

RegulatorUK Gambling Commission, 60291-4287-R-844226

National registerGAMSTOP

Helpline0808 8020 133

Limit questions[email protected]

Five tools

From guesswork to a figure you chose

After reading this, you will know which control to switch on and when.

Deposit limits

Capping what you pay in stops a session from growing beyond the sum you decided on beforehand. Switch it on before your first deposit, while you are still thinking clearly.

Before a loss becomes a habit

Net losses across a day or week are tracked against a figure you pick, so a bad run cannot quietly deepen. Set it whenever you notice play eating into money you need.

Set a gentle nudge

A quiet notice at intervals you choose tells you how long you have been playing. Turn it on if sessions tend to stretch past the point you intended.

Reality checks

A summary of time spent and money staked appears on screen at your chosen intervals. Choose it when you want facts rather than a feeling about how the session is going.

Self-exclusion

Closing your account to play for a set period keeps you out of the casino entirely. Use it when stepping back, not trimming a stake, is what you actually need.

Setting it up

When you want a figure in place today

Useful on the day you decide that play should stay inside a sum you chose.

Sign in and open settings

Sign in with your email address and open the settings area of your profile. Check that you are in the right account before you change anything.

Reach the controls page

Look for the responsible gambling area, where limits and breaks sit together. Confirm you are on the limits page and not on bonus or payment settings.

Choose the control you need

Pick the control that matches worry: money in, money lost over a period, or time at the screen. Enter a figure you can live with rather than one that feels generous.

Know what your change does

Confirm the change and read the message that follows before closing the page. A stricter setting applies once saved; a looser one does not apply straight away.

A pause, a self-exclusion, a national register

How long should your pause run? Should a few days away be enough, a time-out inside your Betrolla Casino account covers that. You choose the stretch, from a short break of hours or days, and access to play stays closed until it ends. Start it from the controls page while signed in.

An open door versus a closed one. Longer than a pause, self-exclusion in the casino account closes play for an extended period and cannot be lifted early. Open the controls page to begin it, and your account stays shut to games for the whole term you agree. Plan it as a full stop, not a breather.

One form, every site covered. Across the United Kingdom, GAMSTOP is the national online self-exclusion scheme, run by The National Online Self Exclusion Scheme Limited. Registration happens online at its own site with email verification, and the minimum period is 6 months, with longer options available. It can take up to 24 hours to take effect. gamstop.co.uk

Two places to turn

Free help across the United Kingdom

Nobody at Betrolla Casino listens in on these calls, and no one needs to know.

National Gambling Helpline (GamCare)

GamCare runs the National Gambling Helpline and a live chat, answering around the clock, every day, at no cost. Players and relatives alike reach trained advisers for confidential advice and referral onwards. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Gamblers Anonymous offers free peer-led meetings where no appointment is needed, with mixed meetings open to family and friends too. Relatives and players sit in the same room and share what has worked. gamblersanonymous.org.uk

Is play still fun for you?

Catching these signs early keeps a habit from hardening, and the fix does not need to be dramatic. Setting a limit before you play, or stepping away for a while, is a sensible first move.

Look for these in your own week, without judgement:

You chase a loss with a bigger deposit
Play eats into money set aside for bills
You hide your play from people close to you
Sessions stretch later than you planned
You borrow to keep playing
Stopping feels harder than starting did
Play has stopped feeling like entertainment

Before deciding

Can you undo a self-exclusion once it begins?

Whether a pause you set can be undone, and how long a limit really binds you.

Can I end my self-exclusion early and come back sooner?+

No. Once you confirm a self-exclusion with us, it runs for the whole period you picked, and our support team cannot cut it short or lift it early. Choose a length you can live with before you confirm.

Does stopping play here also block me at other casinos?+

Not on its own. A self-exclusion you set in your Betrolla Casino account covers this site only. To be blocked at other licensed operators, join GAMSTOP, the national online scheme run by The National Online Self Exclusion Scheme Limited.

Do limits work the same way on a phone?+

Yes. The mobile version of the site holds the same account section as the desktop one, so you open your profile, find the controls area and save the figure there. Nothing has to be installed, and the setting applies to the account, not the device.

What does a short pause do to my account, and when can I play again?+

A pause keeps your account open but stops play for the length you select, so nothing can be staked while it lasts. Your access to games returns by itself when that period ends, and support cannot shorten it for you.

How do I change a deposit limit I set a while ago?+

Open the same controls section of your account where the limit was first saved and save a new figure there. Nothing about the earlier setting is permanent, so you can tighten it whenever the month ahead looks different.